GOOD TO KNOW
Frequently Asked Questions
Our mats feature an absorbent, fast-drying textile surface with a grippy silicone-dot backing to help keep them in place. They're machine washable and dryer friendly for easy everyday care.
Our mats are designed to absorb spills and splashes, but they are not waterproof.
Absolutely! We offer custom sizes and shapes for pet feeding mats, stair treads, landings, runners, and other spaces. Name personalization is also available on select products.
Need something outside our listed options? Send us your dimensions and what you have in mind. We're happy to help you find the right fit.
All orders ship from our shop near Atlanta, Georgia. Most standard orders ship within 1–3 business days. Custom orders may require additional processing time.
We currently ship within the United States only.
We accept returns on standard, non-personalized mats within 30 days of purchase, provided they're new, unused, and unwashed.
Refunds are issued to the original payment method, less the original shipping cost and a $5 return shipping fee.
Personalized mats and custom sizes or shapes are final sale and cannot be returned or exchanged. If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.
To begin a return, visit our Returns page.
Still Have Questions?
We're happy to help! Get in touch, and we'll get back to you as soon as we can.